90-Day Returns Policy

While we always do our best to make our customers 100% happy with their purchases, we understand that things don't always go according to plan. Suppose you're less than satisfied with your product. In that case, you may reach out to our team for a refund or replacement, according to the following policy:

The return policy applies to most Hypuff products. The eligible items for returns have an expandable "90-Day Return" tab on the product page.

The return policy for eligible items:

• You can start the return process 90 days after receiving your item, according to USPS official tracking.
• We inspect all returned items. The product must be in a new or unused form, with all the product parts/inserts/accessories that it originally contained.
• The shipping cost for return will be the customer's responsibility in case of customer's remorse. Examples are: the customer didn't like the item, didn't fit the environment, didn't like the color/quality, ordered by mistake, and similar.
• We will refund a total amount and carry shipping costs if the return results from our error or the defective product.

The return policy for non-eligible items (do not have "90-Day Return" tab):

• In the case of our error, such as the package was lost on its way to you, the product is defective or broken, we will ship you a free replacement and cover the shipping cost.
• In the case of customer's remorse, the customer didn't like the item, didn't fit the environment, didn't like the color/quality, and ordered by mistake; we cannot process a return or refund.

Should you wish to process a replacement or refund, please get in touch with us at contact@hypuff.com or contact us page within 90 days of receiving your delivery. After this period, no refunds or returns will be processable.

We apologize once more if you are in any way unsatisfied with your Hypuff purchase. Once we receive your request, we will get to work rectifying the situation as swiftly as possible.